Frequently Asked Questions

Email: support@brownandginger.com

Livechat: Bottom right of the screen

UK & Republic of Ireland Shipping

Mainland U.K. Order value less than £25: £3.95

Mainland U.K. Order value more than £24.99: FREE*

Northern Ireland Order value less than £50: £5

Northern Ireland Order value more than £49.99: FREE

Channel Islands Any order value up to 30kg: £7.50

Channel Islands Any order value over 30kg: £75

Republic of Ireland order up to 30kg: £15**

Republic of Ireland order over 30kg: Email support@brownandginger.com for a quote

*Shipping to the remote parts of Scotland will incur a surcharge for items which have the message 'delivery to mainland U.K. only' or similar within their description. Please contact us prior to purchase for an accurate quote: support@brownandginger.com

International Shipping

Republic of Ireland** - Orders up to 30kg can be shipped to ROI for £15 via DPD, this is excluding Irish VAT @ 23%, relevant customs duties and a handling fee of approximately £5 payable to DPD prior to receiving the goods. The U.K. VAT on our items will be removed from your order at the checkout. This excludes the purchase of multiple larger items such as table lamps whereby the cost will be £15 per item.

For orders over 30kg, we can ship your order safely to you on a pallet, please email support@brownandginger.com including the items you're interested in and your delivery address for a quote. Pallet shipping prices start from £125.

All Other Destinations

E-mail us on support@brownandginger.com please quote your delivery address, the item code (found under each item's title on their individual pages), quantities required and we will advise of the shipping cost excluding customs duties etc.

Please note, if an item has in its description that it cannot be shipped outside mainland U.K., sadly we'll be unable to dispatch this item abroad due to its fragile, heavy or large nature.

All delivery times are visible just below the title on each item's page, if you order more than one item they may ship separately as and when each item becomes available and arrive within the timeframes specified on each item's page - for smaller orders we will ship everything together when all items are ready.

The delivery date will also be confirmed in your order confirmation email, please refer to this if you have any queries (check your JUNK folder if it is not in your inbox) or drop us an email to support@brownandginger.com if you have any questions.

No, orders will need to be cancelled and placed again, this is for fraud prevention.

Please contact support@brownandginger.com advising you'd like to cancel your order.

This depends on the size and weight of your order as well as your location. 

We use Royal Mail 48 and Royal Mail 48 Tracked for smaller items, DPD for larger items and for European shipping and Parcelforce for heavy or bulky items or for delivery to Northern Ireland, British islands and the remote areas of Scotland.

For pallet deliveries of extra bulky or heavy items we use Palletways on a 48 hour service to mainland UK.

Our couriers will generally attempt delivery on three consecutive days (including Saturdays in some cases), they do not always leave a calling card so please do get in touch if you need any help - it is best to advise us prior to delivery either the best delivery date or a safe location / neighbour where your parcel can be left if you're not going to be in, if they cannot deliver within three consecutive days your order will be returned to us here and you will be responsible for the outward shipping costs if you want the order to be re-shipped.

If your order is being delivered by Royal mail they will pop a card through your door to advise you on the next steps or to reschedule the delivery, some posties don't always do this so please refer to your delivery confirmation email to view the tracking.

We understand that occasionally you can order in error or change your mind. In this instance we will happily accept an order cancellation if it has not yet been shipped.

Goods, once delivered, can be returned for a full product refund providing they are in the same condition they were received in, including all the original packaging and meet the following criteria:

• Goods will only be accepted if they are brand new and unused

• Packaged items will only be accepted if the whole package, including outer packaging, is returned in the condition it arrived in, we reserve the right to deduct the cost of replacing packaging if it is missing or substantially damaged.

• Unsuitable goods will only be accepted if we are notified within 30 days of delivery

Please email support@brownandginger.com to arrange to cancel an order.

Once put in writing to us, we will then confirm receipt of the cancellation request by responding back within 48 working hours. 

You certainly can, assuming it's still in date (they have at least three years validity).

Simply pop in the code to the 'gift card' section at the checkout. 

A lot of the items we stock are available to us in small quantities because they're often unique. We do our best to keep them in stock but sometimes you lovely people catch us off guard and they fly off the shelves! 

You have the option to receive a notification once an item is back in stock by popping in your email address on the item's page. You won't receive any communication from us other than when it's back in stock.

We do our *best*, but sometimes unforeseen things can happen that push those dates back (remember that giant boat getting stuck in the Suez Canal? As an example!). 

We also do our best to be on the ball with updates but during our busier times this isn't always possible though we will always be happy to give you an update if you check in with us!

We understand that occasionally you can order in error or change your mind. In this instance we will happily accept an order cancellation if it has not yet been shipped.Goods, once delivered, can be returned for a full product refund providing they are in the same condition they were received in, including all the original packaging and meet the following criteria:

• Goods will only be accepted if they are brand new and unused

• Packaged items will only be accepted if the whole package, including outer packaging, is returned in the condition it arrived in, we reserve the right to deduct the cost of replacing packaging if it is missing or substantially damaged.

• Unsuitable goods will only be accepted if we are notified within 30 days of delivery

Please email support@brownandginger.com to arrange to cancel an order.

Once put in writing to us, we will then confirm receipt of the cancellation request by responding back within 48 working hours. 

We're so sorry to hear this, whilst we take every care to ensure your item arrives with you in perfect condition, occasionally items do get damaged during transit.

Please inform us by email within 14 days of receipt if your item has been damaged during transit or has a fault, please email support@brownandginger.com and let us know your order number and how you'd like to proceed (i.e. would you like to have the item collected and get a refund or have it collected for a replacement).

For any faulty / damaged items, we will ask for photographs of the product and packaging to be sent prior to return - if you are able to include those in your initial email that would be very helpful in getting the problem resolved more quickly.

Please do not destroy or throw away any product or packaging, even if it’s faulty, before we have confirmed how we wish to proceed – we may be able to repair the item and re-sell as a second so as not to waste it.

If we require the item to be returned, please await confirmation from us about how to do this.

Absolutely!

Whilst we don't offer free returns, we'd be more than happy to give you a full product refund for any unsuitable items.

Please return your unwanted item(s), packaged as they arrived with you, including the invoice that was included in your package or your order number on a slip of paper to following address:

Brown and Ginger Returns16F Malehurst Industrial EstateMinsterleyShropshireSY5 0EQ