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Cancellation & Refund Policy

CANCELLATION BY THE BUYER

1. We understand that occasionally you can order in error, especially on Amazon where '1 click' ordering is a possibility. In this instance we will happily accept an order cancellation within 24 hours of the order being placed.

2. Goods, once delivered, can be returned for a full product refund providing they are in the same condition they were received in and meet the following criteria:

  • Goods will only be accepted if they are brand new and unused.

  • Packaged items will only be accepted if the package remains unbroken and in reasonable condition.

  • Goods will only be accepted if returned within 30 days of delivery.

3. Please contact us here  to arrange to cancel an order.

REFUNDS

All refunds which are requested must be put in writing to us, ideally via email (info@brownandginger.com). 

Once put in writing to us, we will then confirm receipt of the cancellation request by responding back within 24 working hours. 

4. Brown and Ginger shall make good by reimbursement of the whole or part of the price (and where relevant, as a deduction from any part of the price remaining unpaid) or at its option by repair or by replacement any defect developing under normal use in the goods and due solely to faulty design (except where the design is supplied by or on behalf of the buyer) faulty materials or faulty workmanship provided that: 

  • The buyer shall be responsible for ensuring the goods are fit for the purpose for which it wishes to use them and Brown and Ginger gives no warranty (and none shall be implied) that the goods are for any particular purpose and the defect in question shall have appeared within one month of the delivery date for a full refund or within six months for repair or replacement.

5. If goods are received faulty or are different to what was ordered, Brown and Ginger must be informed as soon as is possible by email to info@brownandginger.com - all packaging must be retained in case a return is required and items must not have been removed from the original delivery address. A full refund will be given for the full amount paid for the goods within 24 working hours of receipt of the goods back at Brown and Ginger (if applicable), the full postal amount will also be refunded to the Purchaser, less any express shipping paid.


6. The company shall in no circumstances be liable to the buyer for economic loss, loss of profit, loss of business or like loss.

RETURNS

Please return your item, packaged as carefully as possible, including your website or Amazon order number to the following address:

Brown and Ginger RETURNS
Unit 16d Malehurst Industrial Estate
Minsterley
Shropshire
SY5 0EQ

We will process your refund within one working day of receipt of the goods and will contact you should there be any issues with the refund. Should you not receive a notification of your refund within two working days please send your proof of postage along with your web order number, Amazon or Ebay order number to info@brownandginger.com for further assistance as we may not yet have received your return back.

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